Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms shall have the meanings set out below:

• "Service" refers to luxury car rental coordination provided by onyxpathas, including all service tiers (Lobby Level, Gallery Level, and Penthouse Level).
• "Client" or "You" refers to the individual or entity engaging onyxpathas services.
• "We," "Us," or "onyxpathas" refers to onyxpathas, operating in Singapore.
• "Engagement" refers to a confirmed service booking between Client and onyxpathas.
• "Coordination Desk" refers to our client service team managing bookings and service delivery.
• "Agreement" refers to these Terms and Conditions along with any service-specific documentation.

2. Acceptance of Terms

By engaging onyxpathas services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. This Agreement forms a legally binding contract between you and onyxpathas.

If you do not agree with any part of these terms, you must not use our services. Continued use of onyxpathas services constitutes acceptance of these terms as they may be modified from time to time.

Clients must be at least 18 years of age or older to engage our services. By booking, you represent that you have the legal capacity to enter into this Agreement.

3. Service Description

onyxpathas provides luxury car rental coordination services across three tiers:

3.1 Lobby Level Services

• Polished luxury sedans for airport arrivals and hotel transfers
• Professional driver services with hospitality training
• In-car provisions including refreshments and welcome folders
• Luggage handling and vehicle loading assistance
• Coordination with hotel properties for seamless arrival

3.2 Gallery Level Services

• Grand touring vehicles for full-day or multi-day engagements
• Brass-fastened vehicle dossiers with specifications
• Priority access coordination at partner museum exhibitions
• Curated architectural route planning
• Cultural venue timing optimization

3.3 Penthouse Level Services

• Private flagships with full privacy glass and partitions
• Single-point contact management through dedicated coordinators
• Zero public record maintenance for complete discretion
• Vehicles deployed without external branding or signage
• Secure communication channels for all coordination

Service availability is subject to booking confirmation and vehicle availability. onyxpathas reserves the right to modify service specifications with advance notice.

4. Booking and Confirmation

4.1 Reservation Process

Service bookings are initiated through telephone or email communication with our coordination desk. All bookings require:

• Client contact information including name, telephone, and email
• Service tier selection and vehicle preferences
• Detailed timing, location, and routing requirements
• Any special provisions or coordination needs

4.2 Advance Notice Requirements

• Lobby Level: Minimum 48 hours advance notice
• Gallery Level: Recommended 5-7 days for optimal coordination
• Penthouse Level: Minimum 10 days for security clearances

4.3 Booking Confirmation

Services are considered confirmed only upon receipt of written confirmation from onyxpathas coordination desk and completion of payment arrangements as specified in Section 7.

5. Client Responsibilities

Clients engaging onyxpathas services agree to:

5.1 Information Accuracy

• Provide accurate contact information and booking details
• Update coordination desk of any itinerary changes promptly
• Confirm flight details and arrival times for airport services
• Notify of special requirements or accessibility needs

5.2 Appropriate Use

• Treat vehicles, drivers, and property with respect
• Refrain from smoking in vehicles unless specifically permitted
• Not engage in illegal activities during service engagements
• Comply with Singapore traffic and safety regulations

5.3 Communication

• Maintain contactability during active engagements
• Respond to coordination desk inquiries in timely manner
• For Penthouse Level, use only designated secure channels

6. Intellectual Property

All content, materials, and intellectual property associated with onyxpathas services remain the exclusive property of onyxpathas, including but not limited to:

• onyxpathas name, logo, and branding elements
• Website design, layout, and content
• Vehicle dossiers and documentation formats
• Service coordination methodologies
• Cultural venue partnerships and access arrangements

Clients receive a limited, non-exclusive license to use service documentation for personal reference during their engagement. This license does not permit reproduction, distribution, or commercial use of onyxpathas materials.

7. Payment Terms

7.1 Pricing Structure

Service pricing is as follows:

• Lobby Level: SGD 450 per transfer
• Gallery Level: SGD 1,080 per day
• Penthouse Level: SGD 1,960 per engagement

All prices are in Singapore Dollars (SGD) and include applicable taxes unless otherwise specified.

7.2 Payment Methods

We accept the following payment methods:

• Major credit cards processed through secure gateways
• Bank transfers to designated onyxpathas accounts
• Corporate billing arrangements for approved business clients

7.3 Payment Schedule

• Payment typically processed 24 hours prior to service commencement
• Corporate accounts may receive monthly invoicing arrangements
• Recurring engagements may qualify for advance billing cycles

7.4 Refund Policy

Cancellations and refunds are handled as follows:

• More than 48 hours before service: Full refund
• 24-48 hours before service: 50% refund
• Less than 24 hours: No refund
• Penthouse Level: Different terms may apply due to security preparation costs

8. Service Modifications and Delays

8.1 Client-Initiated Changes

Service adjustments may be accommodated with appropriate notice:

• Lobby Level: 24 hours notice for modifications
• Gallery Level: 48 hours notice for route or timing changes
• Penthouse Level: 72 hours notice for coordination adjustments

8.2 Force Majeure

onyxpathas shall not be liable for service delays or inability to perform due to circumstances beyond reasonable control, including:

• Natural disasters, severe weather, or acts of God
• Government restrictions, civil unrest, or public emergencies
• Traffic accidents or road closures beyond normal patterns
• Technical failures of third-party systems

In force majeure situations, we will make reasonable efforts to provide alternative arrangements or refunds.

9. Disclaimers

9.1 Service Provision

Services are provided with professional standards and hospitality protocols. However, onyxpathas makes no warranties regarding:

• Specific travel times due to variable traffic conditions
• Museum exhibition availability at partner venues
• Third-party service quality at hotels or cultural institutions
• Outcomes of business meetings or personal occasions

9.2 Professional Advice

Our coordination services do not constitute professional advice. Cultural venue recommendations and route planning are provided for convenience and do not replace professional travel consulting services.

10. Limitation of Liability

10.1 Maximum Liability

onyxpathas's total liability for any claims arising from service provision shall not exceed the fees paid for the specific engagement giving rise to the claim.

10.2 Excluded Damages

To the maximum extent permitted by Singapore law, onyxpathas shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of business opportunity or revenue
• Reputational damages or goodwill loss
• Damages arising from client's violation of these terms

10.3 Third-Party Claims

onyxpathas is not responsible for losses or damages arising from actions of third parties, including hotel properties, museum venues, or other service providers, even when coordination is provided.

11. Indemnification

Clients agree to indemnify and hold harmless onyxpathas, its employees, contractors, and partners from claims, damages, or expenses arising from:

• Client's violation of these Terms and Conditions
• Client's illegal activities during service engagement
• Damage to vehicles caused by client negligence or misconduct
• Third-party claims resulting from client actions
• Violation of intellectual property rights

12. Termination

12.1 Client Termination

Clients may cancel engagements subject to the refund policy outlined in Section 7.4.

12.2 onyxpathas Termination

We reserve the right to terminate service provision immediately if:

• Client violates these Terms and Conditions
• Client engages in illegal or unsafe activities
• Payment obligations are not met
• Client behavior threatens driver or vehicle safety

12.3 Effect of Termination

Upon termination, client obligations for payment remain in effect. Refunds for terminated services will be assessed on case-by-case basis considering circumstances.

13. Dispute Resolution

13.1 Governing Law

These Terms and Conditions are governed by the laws of the Republic of Singapore. Any disputes shall be subject to the exclusive jurisdiction of Singapore courts.

13.2 Informal Resolution

Before initiating legal proceedings, parties agree to attempt informal resolution through good faith negotiations. Contact our coordination desk to initiate dispute resolution.

13.3 Arbitration

If informal resolution fails, disputes may be referred to arbitration under the Singapore International Arbitration Centre (SIAC) rules, at the mutual agreement of both parties.

14. General Provisions

14.1 Entire Agreement

These Terms and Conditions, along with our Privacy Policy and any service-specific documentation, constitute the entire agreement between client and onyxpathas.

14.2 Severability

If any provision of these terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14.3 Waiver

Failure to enforce any provision does not constitute waiver of that provision or our right to enforce it in the future.

14.4 Assignment

Clients may not assign or transfer their rights under this Agreement. onyxpathas may assign this Agreement to successor entities with advance notification.

15. Changes to Terms

onyxpathas reserves the right to modify these Terms and Conditions. Changes become effective upon:

• Posting revised terms on our website
• Email notification to registered clients
• 30 days advance notice for material changes

Continued use of services after changes constitutes acceptance of revised terms. If you do not agree with modifications, discontinue service use before changes take effect.

16. Contact Information

For questions regarding these Terms and Conditions: